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News

Latest updates on the KB topics, summarised and linked back to the reference docs. Subscribe via RSS.

microsoft.com ↗4 weeks agod365-contact-centeranalytics-and-reporting

Real-time streaming analytics for supervisors (public preview)

Contact Center is bringing event-driven real-time streaming experiences for supervisors into production-ready public preview, so they can watch the floor live and act as issues emerge. Worth a look if your supervisors still rely on refresh-and-wait dashboards.

techcommunity.microsoft.com ↗last monthteamsauto-attendants-call-queues-and-contact-centre

Help your customers get answers and support with Teams Phone Agent

Teams Phone Agent is an AI agent that answers customer calls, handling routine questions and appointment changes, including out of hours. Worth a look wherever an auto attendant is doing little more than reading out opening times.

learn.microsoft.com ↗last monthd365ci-journeyscopilot-in-ci-journeys

October 2026 update

Customer Insights - Journeys 1.3.1162.80 makes the marketing skills and plugin generally available in Copilot Cowork. Users can retrieve Customer Insights data, check consent, review and draft emails, validate content before publishing and create journeys in natural language, using their existing permissions.

devblogs.microsoft.com ↗last monthcopilotextensibility-and-agents

SharePoint Framework (SPFx) roadmap update – September 2026

Copilot UX components, which let an agent render charts, forms and approvals inline in the Microsoft 365 Copilot canvas, are on track for general availability in October 2026. Worth knowing if you're designing human-in-the-loop steps that currently fall back to text and links.

techcommunity.microsoft.com ↗last monthteamsauto-attendants-call-queues-and-contact-centre

Serve customers with Queues app's collaborative calling for Microsoft Teams

The Queues app turns an existing call queue into a shared workspace where representatives and supervisors work the same customer calls together inside Teams. It's aimed at collaborative calling teams rather than a full contact centre.

devblogs.microsoft.com ↗last monthcopilotextensibility-and-agents

Bring your plugin to Microsoft Copilot with Work IQ Developer Tools

Work IQ Developer Tools (wiqd) lets you import an existing Agent Plugins-format plugin, or scaffold a new one, and package it for Microsoft Copilot. The wiqd plugin command surface is public preview and may change, so check it before promising clients a delivery date.

community.fabric.microsoft.com ↗last monthpower-bireports-and-visuals

Power BI's next chapter: apps built from a semantic model

Microsoft announced a natural-language app building experience in Power BI Desktop, generating write-back data apps from a trusted semantic model. Preview reaches Pro and Premium Per User customers as well as Fabric capacity, though Desktop availability is still 'coming months'.

blogs.microsoft.com ↗last monthcopilotm365-copilot

Introducing the new Copilot with Home, Code and Autopilot

Microsoft is reworking Copilot around three surfaces: Home (a unified chat and task-delegation hub), Code (natural-language app and automation building for non-developers, built on GitHub Copilot), and Autopilot (an agent that keeps working on tasks while you're offline). Rolling out first through the Frontier programme, with direct Word/Excel/PowerPoint editing in Copilot and broader grounding via Work IQ, Fabric IQ and a plugin registry.

microsoft.com ↗last monthcopilotdynamics-365-copilot

Work IQ: Business and workplace intelligence in the flow of work

Work IQ, a new intelligence layer grounding Copilot and agents in Dynamics 365/Power Platform business data, enters public preview 30 September 2026 - semantic models, reusable business skills, and governed write-back actions, landing first in Sales and Customer Service with Finance and Operations following in late October.

community.fabric.microsoft.com ↗last monthpower-bipower-query-and-dataflows

Soft delete for on-premises data gateways (Preview)

Deleting a gateway has been permanent until now, which meant recreating it from scratch after an accident. Soft delete retains a deleted gateway for 30 days so an authorised admin can restore it. Standard-mode on-premises gateways only — personal mode and virtual network data gateways are not covered.

Manage semantic model settings in context with the default settings pane (Preview)

The settings pane is now the default way to configure a semantic model in the Power BI service — it opens beside the workspace so you keep your place instead of navigating away, and carries the same settings as the full page. The classic settings page still works during the transition but no longer opens first.

microsoft.com ↗last monthpower-appsmodel-driven-apps

What’s new in Power Platform: September 2026 feature update

The monthly Power Platform roundup, and the Power Apps half carries the weight: the refreshed model-driven app UI goes GA with display density in preview, the app-builder skill for generating whole model-driven apps goes GA alongside the canvas authoring agent plugin, and generative pages can now be embedded in a model-driven form and read from Power Platform connectors. Power Automate gets quick-start cards on the home page and server-side search for finding flows.

community.fabric.microsoft.com ↗last monthpower-bipower-query-and-dataflows

Moving off ODBC — A self-serve scanner for your ADBC migration

Power Query is moving Databricks, Snowflake, BigQuery and the other embedded-ODBC connectors onto Apache Arrow ADBC drivers, with a per-connector default flip followed by a cutover that breaks any refresh still pinned to ODBC. Microsoft has published pq-adbc-advisor, a read-only Fabric notebook that inventories every semantic model, dataflow and pipeline in a workspace and classifies each one as will fail, needs review or ready.

microsoft.com ↗last monthcopilotadmin-and-adoption

Introducing Microsoft 365 G7: Intelligence + Trust for the mission ahead

Microsoft 365 G7 brings the E7 Frontier Suite to Government Community Cloud, bundling M365 G5, Entra Suite, Copilot and Agent 365 into one government SKU. G7 and Agent 365 go on sale to GCC customers on 1 October, with workloads switching on in phases as each clears its GCC authorisation.

community.fabric.microsoft.com ↗last monthpower-bireports-and-visuals

Power BI Q&A retirement reminder: February 2027 timeline update

The retirement of Power BI Q&A, the legacy natural-language query experience, has slipped from December 2026 to February 2027 to give tenants longer to work out what depends on it before moving to Copilot. The post also recaps which experiences are affected and where things stand on Copilot capacity, embedded scenarios and sovereign clouds — worth reading if you have Q&A visuals in published reports or a linguistic schema anyone has invested in.

community.fabric.microsoft.com ↗last monthpower-bigovernance-and-security

Lineage-aware AI with the Fabric item relations API (Preview)

Two new Fabric REST operations return the upstream and downstream relations of any item, so the lineage graph behind the portal view is now scriptable. Useful for impact analysis before changing a semantic model, though it's Preview and not something to hang a release gate on yet.

microsoft.com ↗last monthcopilotcopilot-studio

Build apps in Copilot Cowork and Copilot Studio

Copilot Studio gains natural-language app building alongside agents and workflows, rolling out in public preview; the same capability lands in Copilot Cowork as an /app skill, currently gated behind the Microsoft Frontier program. You describe the outcome, data and users, Copilot generates an app scaffold you can iterate on in conversation or inspect as code.

techcommunity.microsoft.com ↗last monthteamsteams-rooms-and-devices

Microsoft Teams Rooms: Platform choice delivers flexibility for your spaces

Microsoft's own take on choosing between Teams Rooms platforms: the pitch is a consistent meeting experience whichever platform a space runs on. Useful framing for the Windows-versus-Android conversation with facilities teams.

community.fabric.microsoft.com ↗last monthpower-bicapacity-and-performance

Capacity Operation Events in Real-Time Hub (Preview)

Capacity admins can now stream operation-level telemetry from an F SKU into Real-Time Hub, in preview. Where the existing Capacity Overview Events told you the capacity was throttling, these tell you which workspace, item and operation caused it — which is the bit you actually need when a refresh window collapses.

community.fabric.microsoft.com ↗2 months agopower-bipower-query-and-dataflows

Start validating today: The ODBC to ADBC driver transition in Power BI and Microsoft Fabric (Generally Available)

Microsoft is moving Power BI and Fabric connectivity from ODBC to ADBC and wants people validating now. If you rely on third-party ODBC drivers, this is the early warning — test before the transition lands, not after.

learn.microsoft.com ↗2 months agod365ci-journeysemail-and-sms-marketing

September 2026 update

Two things reach general availability in release 1.3.1162.68: dynamic content blocks, so updating a block refreshes every email that uses it rather than each one being edited by hand; and Copilot-powered conversational text messages, which pair Contact Center with a Copilot Studio agent so an SMS becomes a two-way conversation the journey can branch on.

microsoft.com ↗2 months agopower-appscanvas-apps

Turbocharge your canvas development with the canvas authoring agent plugin — now generally available

The canvas authoring agent — the in-Studio assistant that builds and edits canvas apps from natural-language prompts — has moved from preview to general availability. It's on by default for canvas makers, so fold its output into your app review and ALM process rather than treating every screen as hand-built.

microsoft.com ↗2 months agocopilotadmin-and-adoption

One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap

From September 2026 Microsoft is folding the Dynamics 365, Power Platform and Dataverse roadmaps into the single AI at Work roadmap, so upcoming capabilities, rollout progress and adoption planning all sit in one place. If you've been tracking the separate release-plan sites, that's where they're heading.

microsoft.com ↗2 months agodataversegovernance-and-compliance

Secured and Governed your AI Agents: Microsoft Entra Agent ID for Dataverse

Microsoft Entra Agent ID now covers Dataverse, giving AI agents a first-class directory identity so their access to your data can be governed, audited and lifecycle-managed like any user's, instead of piggybacking on a maker or service account. Public preview.