What's New in Microsoft Teams | August - September 2026
The round-up is going quarterly from here — next editions in December, March and June. This one covers August and September, with AI in teamwork as the headline theme.
Latest updates on Microsoft Teams, summarised and linked back to the knowledge base. Subscribe via RSS.
The round-up is going quarterly from here — next editions in December, March and June. This one covers August and September, with AI in teamwork as the headline theme.
Teams Phone Agent is an AI agent that answers customer calls, handling routine questions and appointment changes, including out of hours. Worth a look wherever an auto attendant is doing little more than reading out opening times.
The Queues app turns an existing call queue into a shared workspace where representatives and supervisors work the same customer calls together inside Teams. It's aimed at collaborative calling teams rather than a full contact centre.
Microsoft's own take on choosing between Teams Rooms platforms: the pitch is a consistent meeting experience whichever platform a space runs on. Useful framing for the Windows-versus-Android conversation with facilities teams.
Microsoft 365 Copilot in Teams meetings, pitched at catching up after joining late, keeping meetings on track and leaving with clear actions.
The July round-up. The headline is the new Meeting Recaps app, alongside updates for staying informed, simplifying everyday tasks and putting AI to work in more roles.
Intelligent call delegation is an AI experience that answers incoming Teams calls for you and books follow-up appointments, for the times you can't pick up.
April's round-up, published after the Microsoft 365 Community Conference.
Teams meetings get better detection of uninvited bots, aimed at third-party AI note-takers joining meetings people never meant them to attend. One to raise with any client that has lost track of which note-taking services are connected.
June's round-up, timed with InfoComm 2026, so it leans heavily on Teams Rooms, devices and meeting spaces.
May's round-up, published alongside Microsoft Build, so it leans towards developers, agents and the tools for building on Teams.
The launch of Teams Phone Agent, plus custom voice agents built in Copilot Studio that can answer callers and handle tasks such as bill payment over the phone, including out of hours.
Workplace check-in via Wi-Fi keeps an employee's work location current in Microsoft Places and Teams when they're in the office. It's opt-in for employees and builds on existing calendar and presence signals.
An engineering write-up on work to make the Teams client faster and more reliable. Background reading rather than anything to configure.
Frontline updates from the Microsoft 365 Community Conference: a guided wizard for scaling a Teams pilot across the frontline estate, automatic shift filling, a new Communicator app for official operational updates, and hands-free site walkthroughs in Frontline Agent.
Teams Phone user multi-line is generally available: admins can assign up to 10 phone numbers to a single Teams Phone user. It answers the person who covers several lines of business or regions without needing separate accounts or routing workarounds.
March's round-up of new Teams features across productivity, security and connection.