Ben Dobson
Principal Architect — Modern Work & Contact Centre
About me
I’ve been working on the Microsoft stack for most of my career, most of my time today is spent in the Power side with Contact Center as a focus. Usually remote based I’ve consulted for many companies architecting and designing their Modern Work stack, usually voice as a backbone!
Why I built this
I was getting tired trying to keep on top of features that came out faster than the developers even threw up the request! I built this with the idea of giving some rational view on 5 points of features and it’s grown into a mixed solution that all links together, hoping everyone can use it - it’s all kept up to date with a few agents behind the scenes and I just keep an eye on what lands and how it does - still some fun manual work involved!