25 docs flagged for review
feature-rich-media-messaging.md01-channels
feature-multimodal-customer-intent.md01-channels
feature-proactive-voice-personalization.md01-channels
feature-secure-consult-transfer-pstn.md01-channels
feature-headset-call-controls.md03-agent-experience
feature-copilot-draft-chat-response.md05-copilot-and-ai
feature-agentic-simulations.md06-ai-agents
feature-customer-assist-voice.md06-ai-agents
feature-customer-knowledge-management-agent.md06-ai-agents
feature-wfm-adherence-history.md07-workforce-engagement
feature-realtime-streaming-analytics.md08-analytics-and-reporting
feature-segment-level-metrics.md08-analytics-and-reporting
feature-service-operations-agent.md09-administration
feature-mcp-tools-and-servers.md10-integration-and-extensibility
feature-enhanced-authentication.md11-security-and-compliance
feature-voice-biometrics-authentication.md11-security-and-compliance
feature-wfm-shift-rotation-policies.md07-workforce-engagement
feature-bullseye-routing.md02-routing
feature-cx-mcp-server-tooling-gateway.md10-integration-and-extensibility
feature-enhanced-chat-widget.md01-channels
feature-wfm-weighted-average-forecast.md07-workforce-engagement
feature-wfm-volume-spike-alerts.md07-workforce-engagement
feature-conversation-orchestration.md02-routing
feature-consult-with-ai-agents.md06-ai-agents
feature-quality-and-coaching-skills.md06-ai-agents
Flags docs that are drafts, in preview (revisit at GA), or untouched for 6+ months.