What it does

Plays an audible notification to the representative when their audio device is connected and ready at the start of a call. Keeps agents aware of their audio status without needing to check a visual indicator.

Key facts

• GA: November 21, 2025
• Notification plays when the audio device is confirmed connected, not just when the call is answered
• Related to the "Set up microphone connection on representative sign-in" configuration
• No separate toggle documented — check admin center for the specific setting

When to use / skip

Useful for any voice deployment, particularly where agents are on softphone setups and may not have a physical indicator that audio is live. Low-effort to enable and reduces early-call confusion. Skip worrying about it — it's a minor UX improvement, not a make-or-break configuration item.

Configuration decisions

• Whether to enable the notification (confirm current default — on or off)
• Coordinate with pre-connection audio check feature (feature-voice-pre-connection-audio.md) — they're related

Gotchas

• Easy to confuse with the pre-connection audio check feature, which is a device readiness test. This feature is specifically the notification sound at connection time, not a diagnostic
• If agents report they're not hearing the sound, check audio device routing — if the device isn't set as default in Windows audio settings, the notification may play to the wrong output

Consultant notes

• This and the pre-connection audio check feature (feature-voice-pre-connection-audio.md) solve the same general problem — agents not knowing their audio is ready. Worth configuring both.
• Small feature, but it comes up in UAT when testers notice the call connects without any audio cue. Have a note ready explaining it's intentional or check whether the org has it enabled.
• Not worth a standalone slide in a client presentation, but worth including in the agent experience section of the deployment guide.

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Review if audio device management gets more granular controls in a future release