Dynamics 365 Contact Center — Training

Microsoft/d365-contact-centerDynamics 365

Consultant-focused KB for Microsoft Dynamics 365 Contact Center: implementation notes, gotchas, and configuration decisions beyond the official docs — across voice and digital channels, routing, agent and supervisor experience, Copilot & AI, workforce engagement, analytics, administration and security.

Certification tracks that cover Dynamics 365 Contact Center, ordered by the exam objectives Microsoft publishes. Most tracks span more than one product — the full set lives in Training.

Dynamics 365 Contact Center AI Engineer AssociateAB-250Microsoft Copilot · Dynamics 365 Contact Center · intermediate119 objectives · 37 modules · 84% covered Dynamics 365 Customer Service Functional Consultant AssociateMB-230Dynamics 365 Customer Service · Dynamics 365 Contact Center · intermediate50 objectives · 19 modules · 82% covered