Deprecated: This feature was removed on 14 July 2025. If you had it enabled, it is no longer available.

What it did

A public preview Copilot capability that generated a suggested response for the agent to send in a live chat conversation. The agent could review and send the draft or discard it. It was a precursor to the current Copilot help pane, which handles response suggestions as part of a broader assist experience.

Key facts

• Deprecated as of 1 July 2025; support removed 14 July 2025
• Was a public preview feature: never reached GA
• Functionality superseded by the Copilot Help Pane (specifically the "Suggest a response" capability within Ask a Question)
• No migration path required: the replacement is the standard Copilot help pane experience

When to use / skip

It no longer exists. If you're documenting or auditing a deployment that references "Draft a chat response," it was removed in mid-2025. Point anyone asking to the Copilot Help Pane doc instead.

Configuration decisions

• None: if it was enabled in a previous environment, it's gone
• If an experience profile or custom workspace layout was built around this control, review the layout: the Copilot help pane requires its own toggle in the experience profile

Gotchas

• Any implementation documentation from before July 2025 that references "Draft a chat response" is out of date. Worth flagging in discovery if a client's internal runbooks mention it.
• The Copilot help pane does similar things but requires separate configuration: don't assume it's on by default in an environment that had Draft a Chat Response enabled.

Consultant notes

• If you encounter this referenced in a client's existing internal documentation or runbooks from before mid-2025, update it. The feature is gone and any implementation guidance pointing to it is stale.
• The Copilot Help Pane is the current equivalent, but it requires its own configuration in the experience profile: don't assume it's on by default in an environment that previously had Draft a Chat Response enabled. Check the experience profile settings explicitly.

---

No further review needed: feature is removed. See Copilot Help Pane for the current equivalent.