+ > **Deprecated:** announced 14 September 2026. Support ends 30 October 2026, after which the feature is removed. Move to [forecast scenarios in workforce engagement management](https://learn.microsoft.com/en-us/dynamics365/contact-center/use/workforce-management-forecast-scenarios). See the [deprecation notice](https://learn.microsoft.com/en-us/dynamics365/contact-center/implement/deprecations-contact-center).
+ 
+ 
  ## What it does
  AI-backed report that predicts conversation volumes and staffing demand from historical data. Produces daily forecasts up to 6 months ahead and 15-minute intraday forecasts up to 6 weeks ahead. Configurable for SLA targets, shrinkage, and concurrency per channel.
  
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  - **Historical data start date**: defaults to earliest records up to 2 years back; adjust if there is a known data quality issue in older records
  
  ## Gotchas
+ - **Deprecated 14 September 2026:** forecasting for case and conversation volumes, and for representatives on conversations, is deprecated in Contact Center and Customer Service. Support ends 30 October 2026 and it's removed after that. The replacement is forecast scenarios in workforce engagement management, which also bring capacity planning, scheduling and intraday. See the [deprecation page](https://learn.microsoft.com/en-us/dynamics365/contact-center/implement/deprecations-contact-center).
  - **Concurrency misconfiguration kills accuracy.** Chat reps handling 3 conversations at once but concurrency set to 1 = 3x overstated staffing demand.
  - **24-hour data lag catches everyone.** Tell the client up front: enable this, then wait a day for data to appear.
  - **This is not the same as WFM forecasting** (`feature-wfm-forecasting-capacity.md`). Both exist. This AI report does SLA/concurrency modelling. WFM forecasting plugs into capacity plans and scenario modelling.
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- *Source last updated: 2025-06-30 | Check this if: Forecast rolls out to embedded, or range limits change*
+ *Deprecated — support ends 30 October 2026. Revisit only to confirm the removal date and that migrations to forecast scenarios are done.*