Dynamics 365 Customer Insights – Journeys

Consultant-focused KB for Microsoft Dynamics 365 Customer Insights – Journeys (formerly Marketing): implementation notes, gotchas, and configuration decisions beyond the official docs — across real-time journeys, segments, email and SMS marketing, event management, lead scoring, Copilot, analytics, and administration.

Certification tracks that cover Dynamics 365 Customer Insights – Journeys, ordered by the exam objectives Microsoft publishes. Most tracks span more than one product — the full set lives in Training.

No certification currently covers Dynamics 365 Customer Insights – Journeys. Tracks appear here as Microsoft publishes them.