Retired
Social posting
Support ended 2 Dec 2024 · 22 months ago
Social posting was removed on 2 December 2024. Social is no longer a channel in the product at all, so plan for a separate tool if the client expects it.
Microsoft deprecation notice ↗Features Microsoft has announced are going away for Dynamics 365 Customer Insights – Journeys, grouped by the area they affect. The mirror of the roadmap: what to plan a migration off, not what to adopt. 1 still to take effect · 2 already retired.
Email & SMS Marketing 2
Announced
AI-assisted themes for emails, forms and brand profiles
Deprecated May 2025
The AI-assisted theming that styled emails, forms and brand profiles was removed in May 2025. Brand profiles and themes still work; the generated-styling shortcut does not.
Microsoft deprecation notice ↗Event Management 1
Retiring
Teams live events, Teams Meeting and Teams Webinar event types
Effective 28 Feb 2027 · in 5 months
Teams live events and the Graph APIs that create them retired on 30 June 2026, with events already scheduled honoured until 28 February 2027. Teams Meeting and Teams Webinar are replaced by their v2 equivalents after the same date. Anything in Customer Insights - Journeys still using the old event types needs moving to Teams town halls or the v2 meeting and webinar types.
Move to Teams town halls for large-scale events; Teams Meeting v2 and Teams Webinar v2 for the rest
Microsoft deprecation notice ↗Analytics 1
Retired
Marketing effectiveness analytics
Support ended 28 Feb 2025 · 19 months ago
Removed 28 February 2025. If a client is asking for cross-campaign effectiveness reporting, it has to come from journey analytics or an export to Power BI, not a built-in report.
Microsoft deprecation notice ↗Administration 1
Announced
Outbound marketing
Deprecated May 2026
Outbound marketing was removed from all environments in May 2026. The sitemap entry and the outbound apps are gone; most outbound tables and their data are still reachable, but nothing new can be built there and the documentation has been withdrawn to a downloadable archive.
Microsoft deprecation notice ↗