63 documents · 10 folders
README.md
Dynamics 365 Customer Insights – Journeys
Consultant-focused KB for Microsoft Dynamics 365 Customer Insights – Journeys (formerly Marketing): implementation notes, gotchas, and configuration decisions beyond the official docs — across real-time journeys, segments, email and SMS marketing, event management, lead scoring, Copilot, analytics, and administration.
What's in here
| Folder | Category | Docs |
|---|---|---|
01-real-time-journeys |
Real-time Journeys | 9 |
02-segments-and-audiences |
Segments & Audiences | 7 |
03-email-and-sms-marketing |
Email & SMS Marketing | 7 |
04-event-management |
Event Management | 7 |
05-lead-scoring |
Lead Scoring | 5 |
06-copilot-in-ci-journeys |
Copilot in CI Journeys | 6 |
07-analytics |
Analytics | 5 |
08-administration |
Administration | 7 |
09-licensing |
Licensing | 4 |
10-decision-guides |
Decision Guides | 6 |
63 documents across 10 categories.