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Microsoft/d365ci-journeysDynamics 365

Consultant-focused KB for Microsoft Dynamics 365 Customer Insights – Journeys (formerly Marketing): implementation notes, gotchas, and configuration decisions beyond the official docs — across real-time journeys, segments, email and SMS marketing, event management, lead scoring, Copilot, analytics, and administration.

d365ci-journeys/Analytics

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Conversational journeys (voice and SMS via Contact Center)
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Copilot content rewrite and image suggestions
11 views
Outreach optimisation agent
10 views
Email and channel engagement metrics
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Email designer and reusable content blocks
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FEATURES
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Contact and lead interaction timeline
10 views
Teams streaming for events
8 views
Interacted people entitlement
8 views
Audience source: contacts, leads and profiles
8 views
Suppression segments and the platform suppression list
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Installing and provisioning Customer Insights - Journeys
7 views
Copilot content ideas for email copy
7 views
Journey analytics and the step funnel
7 views
Event waitlists and capacity
6 views
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