… 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
+ | 2026-09-12 | New: **[Conversational journeys (voice and SMS via Contact Center)](01-real-time-journeys/feature-conversational-journeys.md)** — journeys call a Contact Center proactive engagement so a Copilot Studio agent holds a two-way voice or SMS conversation, then branch on disposition code, result or agent-set attribute; SMS conversation step added in the September 2026 update; same-environment prerequisite, contact-based audiences only. |
+ | 2026-09-12 | New: **[Create a record tile](01-real-time-journeys/feature-create-a-record-tile.md)** — record and activity creation from the journey canvas left preview on 11 Sept 2026; dual-principal security model (journey publisher plus the new **Create Record Role Extensible** service role), ownership options, and the Sales assignment-rule override. |
  | 2026-09-11 | Updated: **Contact and lead interaction timeline** — retention raised from 90 days to one year, bringing it in line with journey, channel and contact insights; the explicit "no Customer Insights - Data profiles" limitation was deleted upstream without a positive replacement, so the doc now says treat it as contact and lead only until Microsoft says otherwise. |
  | 2026-09-10 | Initial backfill — 57 docs published across all 10 categories. |
  
    … 1 unchanged line …
  
  | Category | Docs |
  | -------- | ---- |
- | Real-time Journeys | 7 |
+ | Real-time Journeys | 9 |
  | Segments & Audiences | 6 |
  | Email & SMS Marketing | 7 |
  | Event Management | 6 |
    … 3 unchanged lines …
  | Administration | 6 |
  | Licensing | 4 |
  | Decision Guides | 6 |
- | **Total** | **57** |
+ | **Total** | **59** |
  

    … 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
+ | 2026-09-11 | Updated: **Contact and lead interaction timeline** — retention raised from 90 days to one year, bringing it in line with journey, channel and contact insights; the explicit "no Customer Insights - Data profiles" limitation was deleted upstream without a positive replacement, so the doc now says treat it as contact and lead only until Microsoft says otherwise. |
  | 2026-09-10 | Initial backfill — 57 docs published across all 10 categories. |
  
  ## By category