… 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
+ | 2026-10-28 | Updated: **Certified contact centre integration models** — TPE recording announcements to PSTN callers and the suppression routes. |
  | 2026-10-17 | Updated **Dataverse for Teams** doc — environment creation ends 15 Nov 2026; decommission 30 Oct 2027. |
  | 2026-10-07 | Initial backfill — 79 docs published across all 13 categories. |
  | 2026-10-09 | Added ACS retirement: what lands on Teams voice (Auto Attendants, Call Queues & Contact Centre) — 80 docs. |

    … 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
+ | 2026-10-17 | Updated **Dataverse for Teams** doc — environment creation ends 15 Nov 2026; decommission 30 Oct 2027. |
  | 2026-10-07 | Initial backfill — 79 docs published across all 13 categories. |
  | 2026-10-09 | Added ACS retirement: what lands on Teams voice (Auto Attendants, Call Queues & Contact Centre) — 80 docs. |
  

    … 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
- | 2026-10-09 | Initial backfill — 80 docs published across all 13 categories. |
+ | 2026-10-07 | Initial backfill — 79 docs published across all 13 categories. |
+ | 2026-10-09 | Added ACS retirement: what lands on Teams voice (Auto Attendants, Call Queues & Contact Centre) — 80 docs. |
  
  ## By category
  

    … 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
- | 2026-10-07 | Initial backfill — 79 docs published across all 13 categories. |
+ | 2026-10-09 | Initial backfill — 80 docs published across all 13 categories. |
  
  ## By category
  
    … 3 unchanged lines …
  | Meetings, Webinars & Events | 6 |
  | Teams Phone | 6 |
  | PSTN Connectivity | 7 |
- | Auto Attendants, Call Queues & Contact Centre | 6 |
+ | Auto Attendants, Call Queues & Contact Centre | 7 |
  | Teams Rooms & Devices | 6 |
  | Apps & Extensibility | 6 |
  | Copilot & AI in Teams | 6 |
    … 2 unchanged lines …
  | Network & Call Quality | 6 |
  | Licensing | 6 |
  | Decision Guides | 6 |
- | **Total** | **79** |
+ | **Total** | **80** |
  

- Published docs in the Microsoft Teams KB: Consultant-focused KB for Microsoft Teams: implementation notes, gotchas and configuration decisions beyond the official docs — across chat and collaboration, meetings, webinars and town halls, Teams Phone, PSTN connectivity (Direct Routing, Operator Connect, Calling Plans, Teams Phone Mobile), auto attendants, call queues and contact centre integration, Teams Rooms and devices, apps and extensibility, Copilot in Teams, administration and governance, security and compliance, network and call quality, and licensing — plus cross-cutting decision guides. The daily monitor task adds a row here when it publishes or updates a doc. Browse the live KB at https://apps.pr1vacy.cloud/almanac/kb/teams.
+ Published docs in the Microsoft Teams KB: Consultant-focused KB for Microsoft Teams: implementation notes, gotchas and configuration decisions beyond the official docs — across chat and collaboration, meetings, webinars and town halls, Teams Phone, PSTN connectivity (Direct Routing, Operator Connect, Calling Plans, Teams Phone Mobile), auto attendants, call queues and contact centre integration, Teams Rooms and devices, apps and extensibility, Copilot in Teams, administration and governance, security and compliance, network and call quality, and licensing — plus cross-cutting decision guides. The daily monitor task adds a row here when it publishes or updates a doc. Browse the live KB at https://365-almanac.app/kb/teams.
  
  ## 🆕 New & Updated