Almanac
Knowledge
News
Calendar
Commercials
Beta
Training
Beta
Buy me a coffee
What's new
About
RSS
Almanac
/
training
/
ms-721
beta
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
MS-721
intermediate
28 uncovered
Microsoft Teams
1
20–25%
Plan and design collaboration communications systems — 20–25% · 19 covered, 11 doc only, 19 uncovered
2
15–20%
Configure and manage Teams meetings, webinars, and town halls — 15–20% · 41 covered, 29 doc only, 16 uncovered
3
20–25%
Configure and manage Teams Rooms and devices — 20–25% · 16 covered, 6 doc only, 16 uncovered
module + doc
doc only
nothing
circle size = share of the exam
Where the marks are
Skills measured as of 29 October 2026 · re-read nightly
20–25%
15–20%
20–25%
Plan and design collaboration communications systems
49 objectives · 14h 46m
Configure and manage Teams meetings, webinars, and town halls
86 objectives · 13h 38m
Configure and manage Teams Rooms and devices
38 objectives · 14h 9m
Stage 1
Plan and design collaboration communications systems
20–25% · 14h 46m
Plan and design Teams meetings
Plan for Teams meetings, webinars, and town halls
Covered
Manage meetings and events experiences
1h 15m
·
KB: Town Halls and the Teams Live Events Retirement
Plan and design Teams meeting policies and settings
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Information barriers in Teams
Plan for PSTN audio conferencing
Weak match
Covered
Manage meetings and events experiences
1h 15m
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Recommend when to use Teams Premium and Microsoft 365 Copilot
Covered
Manage Microsoft Purview Audit (Premium)
40m
·
KB: Teams Premium vs Microsoft 365 Copilot for meeting intelligence
Recommend meeting types based on business requirements, including appointments with Microsoft Teams, webinars, town halls, and meetings
No module
Manage meetings and events experiences
1h 15m
Recommend methods for assigning policies
No module
GA June CY2026 · 153 days, no module
Plan and design Teams policy packages
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Policy Assignment in Teams: Direct, Group, Batch, Packages and Precedence
Plan and design Teams Phone and PSTN connectivity
Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
Doc only
GA August CY2026 · 92 days, no module
·
KB: Licensing resource accounts and voice-app outbound calling
Identify PSTN connectivity requirements
No module
GA August CY2026 · 92 days, no module
Recommend when to use Teams Phone Mobile
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone Mobile: SIM-based numbers as Teams numbers
Plan for Operator Connect
Doc only
GA June CY2026 · 153 days, no module
·
KB: Operator Connect: enabling operators and moving numbers
Plan and design SMS in Teams with Microsoft Calling Plan numbers
No module
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
Recommend an appropriate billing method for communications consumption, including domestic, international, and pay-as-you-go (PAYG)
No module
GA June CY2026 · 153 days, no module
Plan for Shared Calling
No module
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
Plan usage scenarios for service and user phone numbers
Doc only
GA August CY2026 · 92 days, no module
·
KB: Calling Plan numbers: porting, acquisition and assignment
Plan for porting and/or acquiring phone numbers
Doc only
GA June CY2026 · 153 days, no module
·
KB: Calling Plan numbers: porting, acquisition and assignment
Design call flows for auto attendants and call queues
Covered
Configure auto attendants and call queues
1h 1m
·
KB: Native auto attendants and call queues vs a certified contact centre
Design a solution for dynamic emergency calling
Doc only
GA August CY2026 · 92 days, no module
·
KB: Dynamic emergency calling and UK 999 routing
Recommend devices for Teams Phone
Covered
Plan for Microsoft Teams Phone
40m
·
KB: Teams Phone call delegation and shared line appearance
Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices
No module
GA August CY2026 · 92 days, no module
Recommend when to use Survivable Branch Appliances (SBAs)
Doc only
GA June CY2026 · 153 days, no module
·
KB: Teams Phone Survivable Branch Appliance (SBA)
Plan and design Direct Routing
Doc only
GA August CY2026 · 92 days, no module
·
KB: Direct Routing voice routing policies, PSTN usages, routes and dial plans
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
No module
GA August CY2026 · 92 days, no module
Identify an appropriate compliance recording solution
Doc only
GA August CY2026 · 92 days, no module
·
KB: Compliance recording for Teams calls, meetings and call queues
Identify use cases for certified contact center solutions
Weak match
Covered
Create and manage eDiscovery cases
31m
·
KB: Certified contact centre integration models and Teams Phone extensibility
Identify use cases for the Queues app
Weak match
No module
Create and manage eDiscovery cases
31m
Plan and design Teams-certified device solutions
Recommend a room configuration based on the meeting space, including Bring Your Own Device (BYOD)
Weak match
No module
Configure BYOD spaces and bookable desks
51m
Recommend a room configuration based on customer and business requirements
No module
GA August CY2026 · 92 days, no module
Choose between Teams Rooms Basic and Teams Rooms Pro
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms on Windows vs Android, and Rooms Basic vs Pro
Recommend a Teams Rooms device platform, including Windows and Android
Weak match
Covered
Plan and implement device enrollment using Microsoft Intune
1h
·
KB: Teams Rooms on Windows vs Android, and Rooms Basic vs Pro
Recommend Teams-certified devices
No module
GA August CY2026 · 92 days, no module
Recommend Teams Rooms certified components
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms resource accounts: creation and calendar processing
Recommend an interoperability solution for Microsoft Teams Rooms, including Cloud Video Interop (CVI), Direct Guest Join, and SIP Guest Join
Weak match
No module
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
Identify the requirements for a Microsoft Teams Rooms resource account
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms on Windows vs Android, and Rooms Basic vs Pro
Identify the enrollment requirements for Microsoft Intune
No module
Prepare Microsoft Entra ID and Intune for device management
29m
Identify the enrollment requirements for Android Open Source Project (AOSP) device management
Weak match
No module
Prepare Microsoft Entra ID and Intune for device management
29m
Plan for advanced features on shared devices
Weak match
Covered
Plan for Microsoft Teams Phone
40m
·
KB: Licensing shared devices: Teams Rooms Basic, Teams Rooms Pro and Teams Shared Space
Prepare the network for Teams
Evaluate network readiness by using the Microsoft Teams Network Assessment Tool
Weak match
Covered
Collaborating with Microsoft Teams
path
2h 30m
·
KB: Teams network readiness: connectivity test and Network Assessment Tool
Recommend when to use Enterprise Content Delivery Network (eCDN)
No module
GA August CY2026 · 92 days, no module
Specify the network configuration for certified devices
No module
GA August CY2026 · 92 days, no module
Determine network requirements by using the Network planner for Teams
Covered
Plan and configure network settings for Microsoft Teams
59m
·
KB: Teams network bandwidth planning and Network Planner
Specify the optimal network architecture for Teams
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams network bandwidth planning and Network Planner
Specify Teams Quality of Service (QoS) requirements and policies
Covered
Plan and configure network settings for Microsoft Teams
59m
·
KB: QoS and DSCP marking for Teams media
Configure Teams for QoS
Weak match
Covered
Introduction to Teams meetings and calling
56m
·
KB: QoS and DSCP marking for Teams media
Configure Media Bit Rate (MBR)
No module
GA May CY2026 · 184 days, no module
Create and assign a network roaming policy
Weak match
Covered
Configure device profiles and policy management using Microsoft Intune
1h
·
KB: Teams network bandwidth planning and Network Planner
Configure the network topology
Doc only
GA February CY2026 · 273 days, no module
·
KB: Teams network bandwidth planning and Network Planner
Configure tenant data upload for the Microsoft Call Quality Dashboard
Weak match
Covered
Understand How to Secure AI Data with Microsoft Purview
40m
·
KB: Call Quality Dashboard (CQD) and building data upload
Configure reporting labels for Call Analytics
Weak match
No module
Monitor and troubleshoot Teams collaboration communications systems
1h 12m
Stage 2
Configure and manage Teams meetings, webinars, and town halls
15–20% · 13h 38m
Configure and manage Teams meetings
Create and manage meeting policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Meeting Policies, Lobby Bypass and Meeting Options
Configure meeting settings
Weak match
Covered
Guided project - Prepare meeting room experiences
50m
·
KB: Meeting Policies, Lobby Bypass and Meeting Options
Configure avatars for Teams meetings
Covered
Introduction to Teams meetings and calling
56m
·
KB: Sensitivity labels for teams and Teams meetings
Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms on Windows vs Android, and Rooms Basic vs Pro
Create and manage Teams meeting templates and meeting template policies
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Meeting Policies, Lobby Bypass and Meeting Options
Configure controlled-content meeting policies
No module
GA August CY2026 · 92 days, no module
Configure Cloud Video Interop policies
Weak match
No module
Configure DLP policies for Microsoft Defender for Cloud Apps and Power Platform
26m
Configure meeting recording and transcription to support Microsoft 365 Copilot and Microsoft Teams Premium
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Microsoft Graph APIs and Change Notifications for Teams
Configure virtual appointments and advanced virtual appointment policies
No module
GA February CY2026 · 273 days, no module
Evaluate Teams Premium by using the Teams admin center
Weak match
No module
Introduction to Microsoft 365 core services and admin controls
1h 3m
Configure and manage Audio Conferencing
Configure Audio Conferencing for Teams
Covered
Manage meetings and events experiences
1h 15m
·
KB: Audio Conferencing entitlement and what Microsoft 365 E5 includes for Teams
Configure a default Audio Conferencing bridge
Weak match
Covered
Manage meetings and events experiences
1h 15m
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Configure an Audio Conferencing bridge number
Weak match
Covered
Manage meetings and events experiences
1h 15m
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Configure a toll-free Audio Conferencing bridge number
Doc only
GA March CY2026 · 245 days, no module
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Assign a specific Audio Conferencing number to a user
Doc only
GA June CY2026 · 153 days, no module
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Configure toll-free Audio Conferencing
Weak match
Covered
Manage meetings and events experiences
1h 15m
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Configure the Audio Conferencing numbers included in meeting invitations
Doc only
GA August CY2026 · 92 days, no module
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Configure and manage Teams webinars
Configure webinar roles and presenter and attendee experience
No module
GA August CY2026 · 92 days, no module
Manage access to scheduling Teams webinars
Weak match
Covered
Manage meetings and events experiences
1h 15m
·
KB: Teams Webinars and Event Registration
Configure policies for Teams webinars
Weak match
Covered
Manage meetings and events experiences
1h 15m
·
KB: Teams Webinars and Event Registration
Configure in-org vs public webinars
Weak match
Doc only
GA June CY2026 · 153 days, no module
·
KB: Teams Webinars and Event Registration
Configure advanced webinar features
No module
GA June CY2026 · 153 days, no module
Configure attendee interaction for webinars
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Webinars and Event Registration
Configure and manage Teams Town halls
Configure Town Hall settings
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Town Halls and the Teams Live Events Retirement
Configure a Microsoft eCDN for Town halls
Covered
Manage meetings and events experiences
1h 15m
·
KB: Town Halls and the Teams Live Events Retirement
Configure advanced Town hall features
No module
GA August CY2026 · 92 days, no module
Configure Town halls with Teams, Viva Engage, and Microsoft Stream
Covered
Manage meetings and events experiences
1h 15m
·
KB: Town Halls and the Teams Live Events Retirement
Create and configure Teams Phone policies
Create and configure dial plans
Doc only
GA February CY2026 · 273 days, no module
·
KB: Direct Routing voice routing policies, PSTN usages, routes and dial plans
Create and configure calling policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone calling policies: forwarding, simultaneous ring, voicemail and busy on busy
Create and configure call park policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone call park and group call pickup
Create and configure caller ID policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone caller ID policies
Create and configure IP Phone policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone Common Area Phones
Create and configure mobility policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone caller ID policies
Create and configure voicemail policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone calling policies: forwarding, simultaneous ring, voicemail and busy on busy
Create and configure call hold policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Retention policies for Teams chats and channel messages
Create and configure outbound call restrictions
No module
GA August CY2026 · 92 days, no module
Create and configure inbound call blocking
No module
GA August CY2026 · 92 days, no module
Create and configure routing of unassigned numbers
Weak match
Doc only
GA May CY2026 · 184 days, no module
·
KB: Operator Connect: enabling operators and moving numbers
Create and configure compliance recording policies
Weak match
Covered
Configure device profiles and policy management using Microsoft Intune
1h
·
KB: Compliance recording for Teams calls, meetings and call queues
Create and configure Shared Calling policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone calling policies: forwarding, simultaneous ring, voicemail and busy on busy
Create and configure auto attendants and call queues
Create and configure resource accounts
Doc only
GA August CY2026 · 92 days, no module
·
KB: Licensing resource accounts and voice-app outbound calling
Assign licenses to resource accounts
Weak match
Covered
Manage users, groups, and licenses in Microsoft Entra ID by using Windows PowerShell
1h 12m
·
KB: Licensing resource accounts and voice-app outbound calling
Assign phone numbers to resource accounts, including toll-free phone numbers
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Licensing resource accounts and voice-app outbound calling
Assign a resource account to an auto attendant or call queue
Doc only
GA August CY2026 · 92 days, no module
·
KB: Resource accounts and nested auto attendant / call queue design
Choose an appropriate call queue routing method, including call priorities
Doc only
GA August CY2026 · 92 days, no module
·
KB: Call queue routing methods, agent behaviour and exception handling
Configure business hours and holidays for auto attendants
Doc only
GA August CY2026 · 92 days, no module
·
KB: Auto attendant menus, business hours, holidays and dial-by-name
Configure custom Music on Hold (MoH)
No module
GA August CY2026 · 92 days, no module
Configure caller ID policies and outbound caller ID for call queues
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone caller ID policies
Create and configure voice applications policies for auto attendants and call queues
Weak match
Covered
Configure auto attendants and call queues
1h 1m
·
KB: Resource accounts and nested auto attendant / call queue design
Implement callback for call queues
Doc only
GA August CY2026 · 92 days, no module
·
KB: Native auto attendants and call queues vs a certified contact centre
Configure the Queues app
Doc only
GA August CY2026 · 92 days, no module
·
KB: Queues app for call queue agents and supervisors
Configure emergency calling
Create and configure emergency calling locations
Weak match
Covered
Introduction to Teams meetings and calling
56m
·
KB: Dynamic emergency calling and UK 999 routing
Configure emergency call routing policies
Doc only
GA August CY2026 · 92 days, no module
·
KB: Dynamic emergency calling and UK 999 routing
Configure emergency calling policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Dynamic emergency calling and UK 999 routing
Configure networks and locations (Location Information Service (LIS))
No module
GA February CY2026 · 273 days, no module
Validate emergency address and emergency calling from Teams clients
Covered
Introduction to Teams meetings and calling
56m
·
KB: Dynamic emergency calling and UK 999 routing
Assign a verified emergency address location
No module
GA June CY2026 · 153 days, no module
Troubleshoot dynamic emergency address
Doc only
GA January CY2026 · 304 days, no module
·
KB: Dynamic emergency calling and UK 999 routing
Assign Teams Phone licenses, phone numbers, and policies
Assign a Teams Phone Standard license
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone licence SKUs and how PSTN choice changes them
Assign a Teams Calling Plan
Covered
Introduction to Teams meetings and calling
56m
·
KB: Calling Plan numbers: porting, acquisition and assignment
Assign phone numbers to users by using the Microsoft Teams admin center
Covered
Manage access for external users
41m
·
KB: Audio Conferencing entitlement and what Microsoft 365 E5 includes for Teams
Assign phone numbers in bulk by using PowerShell
No module
GA June CY2026 · 153 days, no module
Assign Teams Phone policies to a specific user
Weak match
Covered
Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
48m
·
KB: Teams Phone calling policies: forwarding, simultaneous ring, voicemail and busy on busy
Create and assign policy packages
Weak match
Covered
Configure device profiles and policy management using Microsoft Intune
1h
·
KB: Policy Assignment in Teams: Direct, Group, Batch, Packages and Precedence
Configure and assign Teams Phone policies by using group policy assignment
Covered
Configure device profiles and policy management using Microsoft Intune
1h
·
KB: Policy Assignment in Teams: Direct, Group, Batch, Packages and Precedence
Configure and manage calling features for Teams Phone
Configure Cloud Voicemail
Covered
Plan for Microsoft Teams Phone
40m
·
KB: Teams Phone calling policies: forwarding, simultaneous ring, voicemail and busy on busy
Configure group call pickup
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone call park and group call pickup
Configure Call Forwarding
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone call park and group call pickup
Configure Simultaneous Ring
Doc only
GA July CY2026 · 123 days, no module
·
KB: Teams Phone calling policies: forwarding, simultaneous ring, voicemail and busy on busy
Configure call delegation
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone call delegation and shared line appearance
Configure Audio Conferencing
Covered
Manage meetings and events experiences
1h 15m
·
KB: Audio Conferencing — Meeting Dial-in and Dial-out
Configure private lines
No module
GA August CY2026 · 92 days, no module
Configure and manage Direct Routing for Teams Phone
Configure connectivity for Teams Phone to an SBC
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone Survivable Branch Appliance (SBA)
Create and configure a PSTN gateway
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Direct Routing voice routing policies, PSTN usages, routes and dial plans
Create PSTN usage records
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Copilot in Teams Phone calls — 1:1 VoIP and PSTN
Create and configure voice routes
Doc only
GA June CY2026 · 153 days, no module
·
KB: Direct Routing voice routing policies, PSTN usages, routes and dial plans
Create and configure voice routing policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Direct Routing voice routing policies, PSTN usages, routes and dial plans
Validate Direct Routing SBC connectivity
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Direct Routing voice routing policies, PSTN usages, routes and dial plans
Identify use cases for Location-Based Routing (LBR)
Weak match
No module
Create and manage eDiscovery cases
31m
Identify use cases for Local Media Optimization (LMO)
Weak match
Covered
Create and manage eDiscovery cases
31m
·
KB: Direct Routing media bypass and Local Media Optimization
Configure trunk translation rules
No module
GA August CY2026 · 92 days, no module
Configure on-network conferencing for Direct Routing
Doc only
GA August CY2026 · 92 days, no module
·
KB: Direct Routing media bypass and Local Media Optimization
Configure SBA policies
Weak match
Covered
Create and manage Insider Risk Management policies
36m
·
KB: Teams Phone Survivable Branch Appliance (SBA)
Manage emergency call routing policies for Direct Routing
Weak match
Covered
Troubleshoot Microsoft Teams Voice Issues
39m
·
KB: Direct Routing voice routing policies, PSTN usages, routes and dial plans
Configure phone number inventory for Direct Routing
Weak match
Covered
Configure and deploy Teams Phone with Direct Routing
58m
·
KB: Choosing a PSTN model: Direct Routing vs Operator Connect vs Calling Plans (and Teams Phone Mobile)
Troubleshoot Direct Routing by using the Teams admin center
Covered
Troubleshoot Microsoft Teams Voice Issues
39m
·
KB: Choosing a PSTN model: Direct Routing vs Operator Connect vs Calling Plans (and Teams Phone Mobile)
Stage 3
Configure and manage Teams Rooms and devices
20–25% · 14h 9m
Manage and maintain Teams Rooms and devices
Configure device settings
Weak match
No module
Configure Microsoft Entra ID for device and policy management
55m
Configure local network settings
Weak match
Covered
Manage network service settings for Windows devices using PowerShell cmdlets
28m
·
KB: Direct Routing media bypass and Local Media Optimization
Configure device updates
Weak match
No module
Describe device-based threats and security controls
17m
Recommend Microsoft Entra Conditional Access MFA exceptions for resource accounts
Weak match
Covered
Establish agent identities and secure access with Microsoft Entra Agent ID
1h 5m
·
KB: Teams Rooms resource accounts: creation and calendar processing
Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Premium meeting protection: watermarking and end-to-end encryption
Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms Pro Management Portal: monitoring, incidents and update rings
Specify Intune configuration requirements for Teams devices
Weak match
Covered
Configure and secure devices with Microsoft Intune policies
45m
·
KB: Licensing shared devices: Teams Rooms Basic, Teams Rooms Pro and Teams Shared Space
Deploy common area phones, user phones, and conference phones
Doc only
GA August CY2026 · 92 days, no module
·
KB: Teams Phone Common Area Phones
Create and manage Teams device tags
Weak match
Covered
Configure, deploy, and manage Teams devices
1h 22m
·
KB: Teams Phone Common Area Phones
Configure SIP Gateway and provision SIP devices
No module
GA August CY2026 · 92 days, no module
Monitor Teams device health
No module
Monitor and maintain devices using Microsoft Intune
1h
Troubleshoot authentication issues
No module
Troubleshoot issues signing into Microsoft Teams
52m
Troubleshoot update issues
No module
Troubleshoot Federation Issues
21m
Troubleshoot remote provisioning issues
Weak match
No module
Troubleshoot Federation Issues
21m
Troubleshoot proximity join issues
Weak match
No module
Troubleshoot Federation Issues
21m
Configure and manage Teams Android devices
Configure Teams IP phone policies
Weak match
Covered
Configure and deploy Teams Phone with Direct Routing
58m
·
KB: Teams Phone Common Area Phones
Create and configure device configuration profiles for Android based devices
Weak match
Covered
Configure device profiles and policy management using Microsoft Intune
1h
·
KB: Managing Teams Android devices: the move from Teams admin center to the Pro Management Portal
Enable hotline for shared space devices
Doc only
GA August CY2026 · 92 days, no module
·
KB: Licensing shared devices: Teams Rooms Basic, Teams Rooms Pro and Teams Shared Space
Deploy Android devices remotely
Weak match
Covered
Manage devices used for education
24m
·
KB: Managing Teams Android devices: the move from Teams admin center to the Pro Management Portal
Configure custom displays for Teams Rooms on Android and Teams panels
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms on Windows vs Android, and Rooms Basic vs Pro
Specify Intune configuration requirements for AOSP and Microsoft Device Ecosystem Platform (MDEP) devices
Weak match
No module
Configure device profiles and policy management using Microsoft Intune
1h
Configure and manage Teams Rooms on Windows
Specify domain group policy exclusions for Teams Rooms on Windows
Doc only
GA August CY2026 · 92 days, no module
·
KB: Policy Assignment in Teams: Direct, Group, Batch, Packages and Precedence
Configure custom displays for Teams Rooms on Windows
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms on Windows vs Android, and Rooms Basic vs Pro
Customize Teams Rooms on Windows settings by using an XML configuration file
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Direct Guest Join and third-party meetings on Teams Rooms
Configure settings for peripherals for Teams Rooms on Windows
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Teams Rooms on Windows vs Android, and Rooms Basic vs Pro
Configure optional features for Teams Rooms and devices
Configure HDMI ingest and options
No module
No module maps to this objective
Configure a content camera
Weak match
No module
Analyze and prepare content in eDiscovery review sets
46m
Configure Teams casting
Weak match
Covered
Introduction to Teams meetings and calling
56m
·
KB: Power Apps and Dataverse for Teams
Configure proximity join
Weak match
Doc only
GA August CY2026 · 92 days, no module
·
KB: Direct Guest Join and third-party meetings on Teams Rooms
Configure room remote
No module
GA August CY2026 · 92 days, no module
Configure Direct Guest Join
Doc only
GA August CY2026 · 92 days, no module
·
KB: Direct Guest Join and third-party meetings on Teams Rooms
Configure hot desking on Teams shared devices
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Licensing shared devices: Teams Rooms Basic, Teams Rooms Pro and Teams Shared Space
Configure AI-enabled voice and video capabilities for shared space devices
No module
GA August CY2026 · 92 days, no module
Configure BYOD spaces and bookable desks
Create and publish room types
Weak match
No module
Create and manage sensitive information types
1h 7m
Manage inventory, including discovery of or import of hardware
No module
No module maps to this objective
Assign devices to room types
Weak match
No module
Create and manage sensitive information types
1h 7m
Set up and configure bookable desks
Covered
Configure BYOD spaces and bookable desks
51m
·
KB: BYOD rooms and bookable desks: peripheral association and usage reports
Manage and monitor shared space rooms that include bring-your-own devices
Weak match
Covered
Plan for Microsoft Teams Rooms and shared meeting spaces
1h 2m
·
KB: Licensing shared devices: Teams Rooms Basic, Teams Rooms Pro and Teams Shared Space