Almanac

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

MS-721intermediate28 uncoveredMicrosoft Teams
120–25%Plan and design collaboration communications systems — 20–25% · 19 covered, 11 doc only, 19 uncovered215–20%Configure and manage Teams meetings, webinars, and town halls — 15–20% · 41 covered, 29 doc only, 16 uncovered320–25%Configure and manage Teams Rooms and devices — 20–25% · 16 covered, 6 doc only, 16 uncovered
module + docdoc onlynothingcircle size = share of the exam

Where the marks are

Skills measured as of 29 October 2026 · re-read nightly
Plan and design collaboration communications systems49 objectives · 14h 46m
Configure and manage Teams meetings, webinars, and town halls86 objectives · 13h 38m
Configure and manage Teams Rooms and devices38 objectives · 14h 9m
Stage 1

Plan and design collaboration communications systems

20–25% · 14h 46m

Plan and design Teams meetings

Plan for Teams meetings, webinars, and town halls
Covered
Plan and design Teams meeting policies and settings
Covered
Recommend when to use Teams Premium and Microsoft 365 Copilot
Covered
Recommend meeting types based on business requirements, including appointments with Microsoft Teams, webinars, town halls, and meetings
No module
Recommend methods for assigning policies
No module

Plan and design Teams Phone and PSTN connectivity

Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
Doc only
Identify PSTN connectivity requirements
No module
Recommend when to use Teams Phone Mobile
Doc only
Plan for Operator Connect
Doc only
Plan and design SMS in Teams with Microsoft Calling Plan numbers
No module
Recommend an appropriate billing method for communications consumption, including domestic, international, and pay-as-you-go (PAYG)
No module
Plan usage scenarios for service and user phone numbers
Doc only
Plan for porting and/or acquiring phone numbers
Doc only
Design a solution for dynamic emergency calling
Doc only
Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices
No module
Recommend when to use Survivable Branch Appliances (SBAs)
Doc only
Plan and design Direct Routing
Doc only
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
No module
Identify an appropriate compliance recording solution
Doc only
Identify use cases for certified contact center solutions
Weak matchCovered
Identify use cases for the Queues app
Weak matchNo module

Plan and design Teams-certified device solutions

Recommend a room configuration based on the meeting space, including Bring Your Own Device (BYOD)
Weak matchNo module
Recommend a room configuration based on customer and business requirements
No module
Recommend a Teams Rooms device platform, including Windows and Android
Weak matchCovered
Recommend Teams-certified devices
No module
Recommend an interoperability solution for Microsoft Teams Rooms, including Cloud Video Interop (CVI), Direct Guest Join, and SIP Guest Join
Weak matchNo module
Identify the requirements for a Microsoft Teams Rooms resource account
Covered
Identify the enrollment requirements for Microsoft Intune
No module
Identify the enrollment requirements for Android Open Source Project (AOSP) device management
Weak matchNo module

Prepare the network for Teams

Evaluate network readiness by using the Microsoft Teams Network Assessment Tool
Weak matchCovered
Recommend when to use Enterprise Content Delivery Network (eCDN)
No module
Specify the network configuration for certified devices
No module
Determine network requirements by using the Network planner for Teams
Covered
Specify the optimal network architecture for Teams
Doc only
Specify Teams Quality of Service (QoS) requirements and policies
Covered
Configure Media Bit Rate (MBR)
No module
Configure the network topology
Doc only
Configure tenant data upload for the Microsoft Call Quality Dashboard
Weak matchCovered
Configure reporting labels for Call Analytics
Weak matchNo module
Stage 2

Configure and manage Teams meetings, webinars, and town halls

15–20% · 13h 38m

Configure and manage Teams meetings

Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features
Covered
Create and manage Teams meeting templates and meeting template policies
Weak matchCovered
Configure controlled-content meeting policies
No module
Configure Cloud Video Interop policies
Weak matchNo module
Configure meeting recording and transcription to support Microsoft 365 Copilot and Microsoft Teams Premium
Covered
Configure virtual appointments and advanced virtual appointment policies
No module
Evaluate Teams Premium by using the Teams admin center
Weak matchNo module

Configure and manage Audio Conferencing

Configure a default Audio Conferencing bridge
Weak matchCovered
Configure an Audio Conferencing bridge number
Weak matchCovered
Configure a toll-free Audio Conferencing bridge number
Doc only
Assign a specific Audio Conferencing number to a user
Doc only
Configure toll-free Audio Conferencing
Weak matchCovered
Configure the Audio Conferencing numbers included in meeting invitations
Doc only

Configure and manage Teams webinars

Configure webinar roles and presenter and attendee experience
No module
Manage access to scheduling Teams webinars
Weak matchCovered
Configure policies for Teams webinars
Weak matchCovered
Configure in-org vs public webinars
Weak matchDoc only
Configure advanced webinar features
No module
Configure attendee interaction for webinars
Weak matchDoc only

Configure and manage Teams Town halls

Configure Town Hall settings
Weak matchDoc only
Configure advanced Town hall features
No module
Configure Town halls with Teams, Viva Engage, and Microsoft Stream
Covered

Create and configure Teams Phone policies

Create and configure dial plans
Doc only
Create and configure caller ID policies
Weak matchCovered
Create and configure IP Phone policies
Weak matchCovered
Create and configure mobility policies
Weak matchCovered
Create and configure outbound call restrictions
No module
Create and configure inbound call blocking
No module
Create and configure routing of unassigned numbers
Weak matchDoc only

Create and configure auto attendants and call queues

Create and configure resource accounts
Doc only
Assign phone numbers to resource accounts, including toll-free phone numbers
Weak matchDoc only
Assign a resource account to an auto attendant or call queue
Doc only
Choose an appropriate call queue routing method, including call priorities
Doc only
Configure business hours and holidays for auto attendants
Doc only
Configure custom Music on Hold (MoH)
No module
Configure caller ID policies and outbound caller ID for call queues
Doc only
Create and configure voice applications policies for auto attendants and call queues
Weak matchCovered
Implement callback for call queues
Doc only
Configure the Queues app
Doc only

Configure emergency calling

Create and configure emergency calling locations
Weak matchCovered
Configure emergency call routing policies
Doc only
Configure networks and locations (Location Information Service (LIS))
No module
Validate emergency address and emergency calling from Teams clients
Covered
Assign a verified emergency address location
No module
Troubleshoot dynamic emergency address
Doc only

Assign Teams Phone licenses, phone numbers, and policies

Assign a Teams Phone Standard license
Weak matchDoc only
Assign phone numbers to users by using the Microsoft Teams admin center
Covered
Assign phone numbers in bulk by using PowerShell
No module

Configure and manage calling features for Teams Phone

Configure group call pickup
Doc only
Configure Call Forwarding
Weak matchDoc only
Configure Simultaneous Ring
Doc only
Configure call delegation
Doc only
Configure private lines
No module

Configure and manage Direct Routing for Teams Phone

Configure connectivity for Teams Phone to an SBC
Doc only
Create and configure a PSTN gateway
Weak matchDoc only
Create PSTN usage records
Weak matchDoc only
Create and configure voice routes
Doc only
Validate Direct Routing SBC connectivity
Weak matchDoc only
Identify use cases for Location-Based Routing (LBR)
Weak matchNo module
Identify use cases for Local Media Optimization (LMO)
Weak matchCovered
Configure trunk translation rules
No module
Configure on-network conferencing for Direct Routing
Doc only
Manage emergency call routing policies for Direct Routing
Weak matchCovered
Stage 3

Configure and manage Teams Rooms and devices

20–25% · 14h 9m

Manage and maintain Teams Rooms and devices

Configure device settings
Weak matchNo module
Configure device updates
Weak matchNo module
Recommend Microsoft Entra Conditional Access MFA exceptions for resource accounts
Weak matchCovered
Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
Covered
Deploy common area phones, user phones, and conference phones
Doc only
Create and manage Teams device tags
Weak matchCovered
Configure SIP Gateway and provision SIP devices
No module
Monitor Teams device health
No module
Troubleshoot authentication issues
No module
Troubleshoot update issues
No module
Troubleshoot remote provisioning issues
Weak matchNo module
Troubleshoot proximity join issues
Weak matchNo module

Configure and manage Teams Android devices

Enable hotline for shared space devices
Doc only
Configure custom displays for Teams Rooms on Android and Teams panels
Weak matchCovered
Specify Intune configuration requirements for AOSP and Microsoft Device Ecosystem Platform (MDEP) devices
Weak matchNo module

Configure and manage Teams Rooms on Windows

Specify domain group policy exclusions for Teams Rooms on Windows
Doc only
Customize Teams Rooms on Windows settings by using an XML configuration file
Weak matchDoc only
Configure settings for peripherals for Teams Rooms on Windows
Weak matchCovered

Configure optional features for Teams Rooms and devices

Configure HDMI ingest and options
No module
Configure a content camera
Weak matchNo module
Configure proximity join
Weak matchDoc only
Configure room remote
No module
Configure Direct Guest Join
Doc only
Configure AI-enabled voice and video capabilities for shared space devices
No module

Configure BYOD spaces and bookable desks

Create and publish room types
Weak matchNo module
Manage inventory, including discovery of or import of hardware
No module
Assign devices to room types
Weak matchNo module
Manage and monitor shared space rooms that include bring-your-own devices
Weak matchCovered