Agentic AI Business Solutions Architect

Assess the use of agents in task automation, data analytics, and decision-making

Review data for grounding, including accuracy, relevance, timeliness, cleanliness, and availability

Organize business solution data to be available for other AI systems

Implement the AI adoption process from the Cloud Adoption Framework for Azure

Design the strategy for building AI and agents in business solutions

Design a multi-agent solution by using platforms such as Microsoft 365 Copilot, Copilot Studio, and Microsoft Foundry

Develop the use cases for prebuilt agents in the solution

Define the solution rules and constraints when building AI components with Copilot Studio, Microsoft Foundry and Microsoft Foundry Tools

Determine the use of generative AI and knowledge sources in agents built with Copilot Studio

Determine when to build custom agents or extend Microsoft 365 Copilot

Determine when custom AI models should be created

Provide guidelines for creating a prompt library

Develop the use cases for customized small language models for the solution

Provide prompt engineering guidelines and techniques for AI-powered business solutions

Include the elements of the Microsoft AI Center of Excellence

Design AI solutions that use multiple Dynamics 365 apps

Select ROI criteria for AI-powered business solutions, including the total cost of ownership

Create an ROI analysis for the proposed AI solution for a business process

Analyze whether to build, buy, or extend AI components for business solutions

Implement a model router to intelligently route requests to the most suitable model

Design business terms for Copilot in Dynamics 365 apps for customer experience and service

Design customizations of Copilot in Dynamics 365 apps for customer experience and service

Design connectors for Copilot in Dynamics 365 Sales

Design agents for integration with Dynamics 365 Contact Center channels

Design task agents

Design autonomous agents

Design prompt and response agents

Propose Microsoft Foundry Tools for a given requirement

Propose code-first generative pages and the use of an agent feed for apps

Design topics for Copilot Studio, including fallback

Design data processing for AI models and grounding

Design a business process to include AI components in a Power Apps canvas app

Apply the Microsoft Power Platform Well-Architected Framework to intelligent application workloads

Determine when to use standard natural language processing, conversational language understanding, or generative AI orchestration in Copilot Studio

Design agents and agent flows with Copilot Studio

Design prompt actions in Copilot Studio

Design AI solutions by using custom models in Microsoft Foundry

Design agents in Microsoft 365 Copilot

Design agent extensibility in Copilot Studio

Design agent extensibility with Model Context Protocol in Copilot Studio

Design agents to automate tasks in apps and websites by using Computer Use in Copilot Studio

Design agent behaviors in Copilot Studio, including reasoning and voice mode

Optimize solution design by using agents in Microsoft 365, including Teams and SharePoint

Orchestrate AI features in Dynamics 365 apps for finance and supply chain

Orchestrate AI features in Dynamics 365 apps for customer experience and service

Propose Microsoft 365 agents for business scenarios

Orchestrate the configuration of Microsoft 365 Copilot for Sales and Microsoft 365 Copilot for Service

Propose Microsoft Power Platform AI features, including AI hub

Design interoperability of the finance and operations agent chats to use additional knowledge sources

Recommend the process of adding knowledge sources to in-app help and guidance for Dynamics 365 Finance or Dynamics 365 Supply Chain Management apps

Recommend the process and tools required for monitoring agents

Analyze backlog and user feedback of AI and agent usage

Apply AI-based tools to analyze and identify issues and perform tuning

Monitor agent performance and metrics

Interpret telemetry data for performance and model tuning

Recommend the process and metrics to test agents

Create validation criteria of custom AI models

Validate effective Copilot prompt best practices

Design end-to-end test scenarios of AI solutions that use multiple Dynamics 365 apps

Build the strategy for creating test cases by using Copilot

Design the ALM process for data used in AI models and agents

Design the ALM process for Copilot Studio agents, connectors, and actions

Design the ALM process for Microsoft Foundry Agents Service

Design the ALM process for custom AI models

Design the ALM process for AI in Dynamics 365 apps for finance and supply chain

Design the ALM process for AI in Dynamics 365 apps for customer experience and service

Design security for agents

Design governance for agents

Design model security

Analyze solution and AI vulnerabilities and mitigations, including prompt manipulation

Review solution for adherence to responsible AI principles

Validate data residency and movement compliance

Design access controls on grounding data and model tuning

Design audit trails for changes to models and data