Almanac
Microsoft/d365csDynamics 365

Consultant-focused KB for Microsoft Dynamics 365 Customer Service: implementation notes, gotchas, and configuration decisions beyond the official docs — across case management, queues and routing, knowledge base, SLAs, omnichannel, agent experience, Copilot, analytics, and administration.

d365cs/Review queue
3 docs flagged for review
feature-copilot-case-management-agent.md07-copilot-in-customer-service
Preview — revisit at GA · 6 days ago
feature-copilot-email-drafting.md07-copilot-in-customer-service
Preview — revisit at GA · 6 days ago
feature-copilot-knowledge-drafting.md07-copilot-in-customer-service
Preview — revisit at GA · 6 days ago

Flags docs that are drafts, in preview (revisit at GA), or untouched for 6+ months.