microsoft.com3 months agod365-contact-centerchannels

AI Voice replacing scripted IVR

Microsoft's case for retiring scripted IVR trees in favour of an AI voice experience. Read the containment claims carefully before repeating them to a client.

Read the original at microsoft.com ↗

Related in KBCustom Voice for Voice Agents IVR Agents for Voice Channel (Copilot Studio)Real-Time Voice Agents (Speech-to-Speech IVR)