… 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
+ | 2026-09-15 | New: **[Volume and Agent Forecasting](08-analytics-and-insights/feature-volume-and-agent-forecasting.md)** — ⚠️ deprecated 14 Sept 2026, support ends 30 Oct 2026. Both the volume forecast (cases and conversations) and representative forecasting for conversations are going; the replacement is forecast scenarios in workforce engagement management, which is a package install and a planning-group design exercise rather than a like-for-like swap. Six weeks' notice. |
  | 2026-09-12 | Updated: **[Assignment methods and assignment rulesets](02-queues-and-routing/feature-assignment-methods-and-rulesets.md)** — added the assignment scale limits Microsoft published on 11 Sept 2026 (custom assignment supports a fifth of the throughput and a fifth of the queue count of the default methods), with a gotcha for existing custom builds sized before the numbers were documented. |
  | 2026-09-10 | Initial backfill — 70 docs published across all 11 categories. |
  
    … 8 unchanged lines …
  | Omnichannel | 6 |
  | Agent Experience | 6 |
  | Copilot in Customer Service | 6 |
- | Analytics & Insights | 6 |
+ | Analytics & Insights | 7 |
  | Administration | 7 |
  | Licensing | 6 |
  | Decision Guides | 7 |
- | **Total** | **70** |
+ | **Total** | **71** |
  

    … 3 unchanged lines …
  
  | Date | Change |
  | ---- | ------ |
+ | 2026-09-12 | Updated: **[Assignment methods and assignment rulesets](02-queues-and-routing/feature-assignment-methods-and-rulesets.md)** — added the assignment scale limits Microsoft published on 11 Sept 2026 (custom assignment supports a fifth of the throughput and a fifth of the queue count of the default methods), with a gotcha for existing custom builds sized before the numbers were documented. |
  | 2026-09-10 | Initial backfill — 70 docs published across all 11 categories. |
  
  ## By category